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Uninstalling SurfStatsLive
If you have an older version of the SurfStatsLive Reporting Service installed or you have
problems installing the SurfStatsLive Reporting Service, remove the program completely
before installing the new version. Depending on the version you were running you should
create a backup script first (from Server Administration – Generate SurfStatsLive Backup
Script) and copy the backup file to a folder that will be available after SurfStatsLive has been
removed.
Remove the SurfStatsLive Service
This is very important as if not done the old service may not get replaced when reinstalling.
Stop and disable the SurfStatsLive Merging Service (if running) from Windows Control Panel –
Administrative Tools – Services – double-click:
SurfStatsLive Merging Service if trying to remove a V2.3.0.0 installation or prior.
SurfStatsLive Merging Service Version <VersionNo> if trying to remove a V2.4.0.0
installation or later.
Click Stop and set the Startup Type as Disabled.
Shut down the SurfStatsLiveComPlus Package
This step is only required if you want to uninstall V2.3.0.0 and prior. For V2.4.0.0 the
SurfStatsLive setup will shut down and uninstall the package. Run Component Services
(Control Panel – Administrative Tools – Component Services). Expand Console Root –
Component Services – Computers – My Computer - COM+ Applications – right-click
SurfStatsLiveComPlus and click Shut down.
Remove the SurfStatsLive Applications
Use the Add/Remove Programs from the Windows Control Panel to remove:
Uninstalling V2.3.0.0 and earlier - the two programs listed as SurfStatsLive and
SurfStatsLiveComPlus (in that sequence).
Uninstalling V2.4.0.0 and later – SurfStatsLive Reporting Server <VersionNo>.
Remove the SurfStatsLive Installation Folder
Ensure that the SurfStatsLive Reporting Service installation folder (default c:\Program
Files\SurfStatsLive for V2.3.0.0 and earlier; c:\Program Files\SSLive<Version> for V2.4.0.0
and later) has been removed. If not remove it using Windows Explorer.